⏰ Weekdays 09:30 ~ 18:30
※ We are closed on weekends and public holidays.
※ Operating hours are based on Korean time (KST).
Inquiries are answered in the order that they are received.
Please note that there may be a slight delay in our response due to the high volume of inquiries.
We would like to inform you that the Cats & Soup Customer Support Center will be closed for the Chuseok holidays (Korean Thanksgiving Day) from October 3 to October 9, 2025.
During this time, you are welcome to submit your inquiries as usual; however, our responses will be provided in order after our return.
Please note that response times may be longer than usual due to the high volume of inquiries following the holiday.
Thank you.
※ If you encounter an error or have difficulty advancing in the game, please send us an inquiry first. For data protection, please refrain from deleting and reinstalling the game.
※ Do not delete the game immediately after saving your data. It takes time for data to be stored in iCloud/Google Drive.
🎁 Coupon Code
> https://redeem.catsnsoup.com/
Q. Where can I get a kitten?
A. You can meet the kitten by creating a facility > Special facility > Installing the kitten's house.
Q. How can I install the Little Trunk Shop?
A. You can install the Little Trunk Shop at the ‘Function’ tab in the craft menu after installing the 'Camping Tent' facility.
Q. How do I apply the facility skin?
A. Touch the facility and select the level button > Decorate Facility > Skin menu.
Q. I got a 'Summer in a Glass Jar' event facility, but I can't see it.
A. Check if there is an 'empty' facility in the facility storage box, and try to install it again and touch it.
Q. How can I install the furniture shop?
A. You can install the furniture shop at the ‘Special’ tab in the craft menu after installing the 'claw machine' facility.
Q. I didn’t get the furniture items I ordered through the catalog.
A. The furniture items purchased through the catalog will be delivered at 00:00 on the next day of the purchase. (UTC)