A. It may take up to 24 hours for the product to be received.
Try exiting the game and relaunching it, and if you still haven't received it, send us an inquiry at the customer service center.

In the case of Google Play Store: Google Payment receipt that shows the GPA.XXXX-XXXX-XXXX-XXXXX number.
App Store: App Store receipt that shows the name of the product you purchased.

Send us an inquiry with the above receipt attached, and we will try to help you as soon as possible.