FAQ
[Gameplay] I can't place my cats in the workshops.
If you can't find a cat with the suitable skill for the workshop in the cats list, check if the cat is currently assigned to a Special Activity.*Special Activities: Fishing Spot, Mine, etc.Cats working hard in Special Activities are not found in the workshop placement list, so try placing them in workshops after the Special Activity is over.🆘 For any further inquiries, reach out to us through 1:1 Customer Support found in the game.
[Gameplay] How do I get cats?
You can get more cats by purchasing paid items that include cats or using the "Find Cat" feature.Only grade C cats can be obtained when using the latter method, and the cats already in your possession can be upgraded or evolved with "Cat Bells."* Find Cat yields grade C cats only, and cats at higher grades (B and A) will not appear.* Find Cat has a chance to give you cat bells as well as cats.Beside upgrading/evolving cats, "Cat Bells" can also be spent to buy items from "Find Cat > Bell Shop."🆘
🎉Aug 19 Notice : Fluffy Town Service Launch🎉
Hello, this is the Fluffy Town Manager's Office. On August 19th, 'Fluffy Town' will finally begin service in the 5 countries below! 🎉🌏 Service Open Countries:- Philippines- Indonesia- Malaysia- Thailand- Canada※ After opening the service in 5 countries on Aug 19th, we plan to expand the countries sequentially.We are so happy and feel gratitude for sharing this precious moment with you, Hoomans.Please look forward to ‘Fluffy Town’ ; full of new fun and challenges. We promise to reflect your preci
[Account] How do I link my account?
◈ About linking accounts- You can link your Google Play or Apple account with Cats & Soup: Fluffy Town.- Your account data may be lost if you reinstall or update the game using a guest account.  To minimize this risk, we recommend linking your account to the game before playing it.- Once you are finished linking your account, you can easily log in with your Google or Apple account on different devices.◈ How to link your account① Tap on the [Settings] icon found at the top-right corner of the lob
[Launching] The game freezes or crashes. (minimum, recommended system requirements)
If the game freezes or shuts itself down, follow the steps below to free up additional space for storage and memory.*There may be minor differences depending on the OS version and/or the device you are using.① Freeing up memory/storage space- Terminate any apps running simultaneously- Task Manager > RAM > Clean up memory- Settings > App management > Select unused apps > Clear data/cache② Clear cache- Settings > App management > Select [Fluffy Town] app > Tap on [clear cache]③ Close running apps-