If your payment is not going through, check to see if the payment method registered on your app store is valid. If the issue persists, please send an inquiry to the app store's customer support.

If you are experiencing payment issues with an in-game error message, please provide us with the following information through in-game Customer Support.

[Android]
1. Google account address used for the purchase:
2. Name of the product purchased:
3. Date/time of payment:
4. PIN ID/Username:
5. Screenshot of the in-game error message:

[iOS]
1. Name of the product purchased:
2. Date/time of payment:
3. PIN ID/Username:
4. Screenshot of in-game error message:

[Required payment info]

1. Google: Send us the order number you received via email that starts with "GPA."
2. Apple: Send us a screenshot of the email payment receipt.

🆘 For any further inquiries, reach out to us through 1:1 Customer Support found in the game.