If you did not receive the item or resource after your purchase, or encountered an error message, 

check your in-game mailbox to see if the item is there.
*Also, some products are applied immediately or sent directly to your account upon purchase.

If your item is still missing even after waiting for some time, see the following steps below.

① Completely close the game, log back in, and wait in the shop page.
② Try making the in-game purchase again.

If the issue persists after logging back in, please provide us with the following information through in-game Customer Support.

[Android]
1. Google account address used for the purchase:
2. Name of the product purchased:
3. Date/time of payment:
4. PIN ID/Username:
5. Screenshot of order number or email receipt:

[iOS]
1. Name of the product purchased:
2. Date/time of payment:
3. PIN ID/Username:
4. Screenshot of order number or email receipt:

[Required payment info]
1. Google: Send us the order number you received via email that starts with "GPA."
2. Apple: Send us a screenshot of the email payment receipt.

🆘 For any further inquiries, reach out to us through 1:1 Customer Support found in the game.