Payment-related issues must be handled with care. Therefore, we ask you to provide us with the following information through in-game Customer Support.

*Please note that refunds are not available for products that are applied immediately upon purchase or have been used.

[Payment cancel request template]
1. PIN ID:
2. Username:
3. Purchased item / payment amount
4. Email:
5. Screenshot of order number or email receipt:

[Required payment info]
1. Google: Send us the order number you received via email that starts with "GPA."
2. Apple: Send us a screenshot of the email payment receipt.

🆘 For any further inquiries, reach out to us through 1:1 Customer Support found in the game.