A. It may take up to 24 hours for you to receive the package. 

If the package doesn't arrive within 24 hours, please try again after relaunching the game. 

If this does not solve the issue, send us an inquiry. 

Google Play Store : Google Play Store receipt that includes the order number

ex) GPA.XXXX-XXXX-XXXX-XXXXX

App Store :  App Store receipt that includes the name of the purchased item

Please send us an inquiry with a receipt attached, and we will assist you as quickly as possible.